Shipping Policy

Please reference your tracking number for any updates.

1. Delivery Area

We ship to the continental United States only and do not currently ship to the following U.S. territories or States including; Alaska, American Samoa, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Rhode Island, or the U.S. Virgin Islands.

Additionally, a signature is required for delivery, so we do not ship to PO Boxes. If you are unsure if we service your address, please get in touch with customer service.

Thank you for your understanding.

2. Shipping Costs & Delivery Times

Free shipping and tax included for all orders.

All products on Poolmate website include shipping costs and all taxes. All costs collected during the transportation are the sole responsibility of the Poolmate.

All parcels will be shipped within 1-2 business days.

Estimated delivery time

Hydro 3 / Hydro 4 Available in US warehouse

Delivery from US warehouse: 3-4 Business Days

Hydro 6 / Hydro 6UV Available in China warehouse

Delivery from China Warehouse: 5-8 Business Days

Shipping Method

Standard shipping by DHL, UPS and FedEx

3. Tracking Packages

Any delivery dates provided by Poolmate are estimates.

You will receive a shipping confirmation email once your order is shipped containing your tracking number(s). You can also check the shipping information of your order by entering your tracking number on the shipping company's official website.

For more shipping inquiries, please contact our customer service and we will get back to you within 24~48 hours.